They are the people who can help get someone to look for your bag. If this is a simple issue of delayed baggage, it should show up in the next three days. FAA data shows that delayed baggage usually arrives within days. However, if the bag is truly lost, your chances of finding lost luggage after 30 days are cut in half. Automated baggage tracking is hardly a science. Despite having bar codes, the baggage search process is largely a manual one.
It requires an airline representative to manually search the WorldTracer computer system for misdirected bags. WorldTracer is a computer system used by practically every airline over worldwide at over 2, airports. To get help with your lost bag, you need to find some way to get the airline to initiate this manual process. Complaining loudly and frequently is your only choice. When your bag is lost, time is not on your side. Here are the key deadlines:. Some airlines have better luck than others.
And some just have bad luck. I was flying on American Airlines. After returning home, I wondered just how often does luggage get lost? Airlines hype that the rate of lost luggage is on the decline, but they frequently overlook delayed baggage statistics and a delay can be DAYS.
The issue of lost vs. In the course of my ordeal, I learned that in the year prior to my trip, American Airlines lost more bags than any other major carrier in the United States. Among top carriers, only discount Southwest lost more bags. Eventually, American Airlines surpassed Southwest Airlines in lost baggage. A number of airlines are rolling out automated baggage tracking features. Most airlines, staff out their baggage operations to subcontractors.
As I learned from my lost luggage experience, the relationship between airline staff and these subcontractors can be adversarial. As they argue and bicker over turf and relationships, you suffer. During my experience, nearly every American Airlines employee I encountered was a caring professional. They were apologetic. They cared about me and treated with respect.
But it did ease tensions and took a lot of steam out of the situation. Unclaimed baggage left at the airport is ultimately auctioned or sold at a lost luggage store like the mega-center in Scottsboro, Alabama.
Seriously, who just abandons their luggage, especially after paying the airlines extra money to be able to check the bag in the first place? In a way, this amounts to luggage theft by the airlines who sell your bags to these lost luggage operations for profit. Thankfully, the numbers are low, but it does happen. If you truly care about your stuff arriving with you, pack carry on only. Be sure to check our articles for Packing Tips and also Carry-On Essentials to make your trip go more smoothly.
Airport baggage procedures can be exceedingly complex and at large hubs, waiting 30 or even 45 minutes for bags is not only normal but expected. A few years ago, I arrived back in Orlando MCO one night from a work trip and was surprised to see my bag sitting there already.
Since I had arrived at my departure airport so early, the airline sent it on an earlier flight. Before you do, take a deep breath and remember this credo: Stay calm. However, getting worked up will not help the situation — and could exacerbate the problem. As soon as you ascertain the bag did not make the trip with you, you should immediately report it. The first step is to find the airline baggage desk. If your entire trip was on a single airline, this should be simple.
However, if you were on a connecting itinerary with more than one airline, the claim must be filed with the operating carrier of your last flight. That airline is ultimately responsible for delivering your bag to you, even if the bag never made it into its system. Just look for the logo of the carrier that operated your last flight. Provide your copy of the bag tag that you received at check-in and have the agent look up your information in the computer if possible.
But if not, move on to the next step. When you do this, include every bit of information you can about your bag and your travel plans. Provide a detailed description of the size, color and material of the bag, including any identifying tags. Ensure the report has your local address and contact information and be sure to get the phone number of the lost luggage desk as well as some type of reference or tracking number. The staff member to whom you are reporting the missing bag had nothing to do with the mishandling, so being rude to him or her will get you nowhere.
Many carriers will keep amenity kits on hand in baggage offices to pass out to customers with missing bags and some will even provide courtesy car seats if your child seat was delayed — which is exactly what happened to me on a trip to New Mexico.
In addition, they should provide some reimbursement for reasonable expenses. One of the most important things to include in your claim is your local address. Do not offer or agree to return to the airport to retrieve your bags. By: Sarah Dowdey. You've watched the luggage carousel spin around countless times. Your bag, however, has yet to show its generic, navy blue face.
It's gone -- one of the many bags "mishandled" by airlines annually. And although most baggage is returned to passengers within 24 hours, some languishes in airports and warehouses before carriers declare it officially lost.
But where does the truly unclaimed luggage go? What happens to the wrinkle-proof suits, the much-regretted cameras and the occasional Egyptian artifact? They eventually end up in Scottsboro, Ala. Department of Transportation reported that airlines mishandled 3. Most carriers define a mishandled bag as delayed, lost, stolen or damaged. Passengers with delayed bags are relatively lucky: Their belongings are usually only a flight behind them.
Even those with lost luggage usually see their bags again. Airlines spend a considerable amount of effort tracking down owners of unclaimed luggage -- they even use clues from inside the bag when the outer tags are gone. But some luggage, no matter how carefully the carrier tries to trace it, is irretrievably lost. After about 60 days in storage, carriers donate the bags to charity or sell them to salvage.
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